At EVIVIOS MED, we fully respect our customers and prioritize the protection of your privacy. For all our services, the data controller – the company responsible for ensuring the protection of your privacy – is EVIVIOS MED.

With the strategic goal of ensuring the maximum protection of our customers’ personal data, we consider it our duty to inform you about our practices, as well as the choices and rights you have regarding the collection and processing of your personal data.

Personal data refers to any information that relates to you, individuals who use this website, and can lead to the identification or verification of your identity. Examples of such information include your name, address, phone number, etc.

The processing of personal data refers to any action or series of actions performed on personal data, with or without automated means, such as the collection, recording, organization, structuring, storage, adaptation, modification, retrieval, search, use, sharing through transmission, dissemination, or any other form of provision, association, combination, restriction, deletion, or destruction (Articles 4, Paragraphs 1 & 2 of the General Data Protection Regulation).

The personal data collected does not relate to any special categories of data as defined by European and national legislation, specifically data regarding racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, as well as genetic, biometric data, data concerning health or sexual behavior, or sexual orientation. The collected personal data does not concern criminal convictions, offenses, or related security measures.

When you visit our website and online store, we necessarily collect, process, and use some of your personal data for the purpose of providing our services and for no other reason. These actions are carried out only with your consent and within the strict boundaries of executing the service we provide. We explicitly state that we comply with European and national law regarding the protection of your data and guarantee that we manage it in the safest and most reliable way to minimize any risk of leakage or destruction.

1. Our Principles and Values
   We fully respect our customers and make the protection of your privacy a priority for our company.
   We apply full transparency in how we manage your personal data.
   We collect and process your data only for lawful, fair, clear, and predefined purposes.
   We manage all information of our customers and partners as confidential, applying every necessary organizational measure for their protection.
   We do not disclose or transmit your personal data to third parties without your consent, unless permitted by law or our contractual relationship.
   In general, we fully comply with the applicable legislation and meet all our obligations arising from it as data controllers.
   
   
2. Who We Are
   The data controller responsible for the collection, processing, and use of your personal data under the applicable legal and regulatory framework for the protection of your personal data is:
   “EVIVIOS MED LP.” with the trade name “EVIVIOS MED”, with VAT number: 998990699, and GEMI number 69266403000 (hereinafter referred to as the “Company”, the “Business”, “we”, “us”, “our”), located in Argyroupoli, phone: +30 210 9373020, and e-mail: info@eviviosmed.gr.
   It is important that the personal data we hold for you is up-to-date and accurate. Please inform us as soon as possible of any changes to your personal data during the duration of your relationship with us.
   
   
3. What Personal Data Do We Collect?
   The types of personal data we collect from you depend on the products or services you choose to receive from us. Specifically, in the context of our communication via the electronic platform, we collect the following personal data:

• Your personal details such as your full name, and if required for invoicing, your VAT number and Tax Office.
• Your contact details, both for communication with us and for completing your order from our online store (phone number, home address, delivery address, and email address), if you make a purchase via our online store.
• During each visit to our website and online store, further data is automatically collected for technical reasons, such as the IP address provided by your Internet Service Provider (ISP) to connect to the internet.

4. How Do We Collect Your Personal Data?
   We collect and process your personal data as follows:

• When you visit our website, register on our contact form, and give you the option, if you wish, to be updated on promotional/advertising actions of the Company (e.g., for new products or services available on the market, any offers, etc.) by sending a newsletter.
• Every time you register or log in to an existing customer account to make a purchase or order a product.
• When you contact one of our associates by phone to request clarifications or information about your order or the purchase of a product and its manufacturing process.
• Website information services: When we provide you with other information services on the website.

5. How We Use the Information You Provide

Your Order History

What you requested during your order – for example, the order details via your online account.

When you are ready to order a product or service from our online store, you are required to fill out online fields where the necessary information for completing and delivering the order is collected. This necessarily includes your full name, delivery and billing address, as well as information about the payment method you have selected. When you register and are logged in, or when you place an order or begin to place an order but do not complete it, we collect, process, and use the personal data and details you provide in accordance with the applicable personal data protection legislation.

In this context, we may contact you at the email address you have provided during your registration and in accordance with the consent you provided during registration, offering you products and services.

We collect, process, and store personal data and technical information we obtain from your access to our website, any phone communication, or communication via email or contact form:
a) only for the purpose of selling products and providing services and advice through this website;
b) to the extent necessary for preventing or prosecuting abuse or other illegal behavior on our website;
c) if we are legally required to do so by a public authority, such as in the case of an official directive or a judicial or other decision by the authorities;
d) to safeguard our rights and claims, as well as for our legal defense.

6. For what purposes do we collect and process your personal data?
   We collect and process your personal data and the details related to your online purchase in order to issue proof of purchase and order, as well as an invoice, and to inform you about the correct shipment and receipt of your order. Additionally, we use this information to manage, provide, customize, and improve our services and business activities. Specifically, your personal data may be collected and processed by our company for the following purposes, which are deemed necessary for the execution of our contractual relationship:

• To issue and send you proof of purchase and order.
• To notify you of any significant changes or developments regarding your online order until its completion.
• For communication with you via email, phone, or other means for any matters arising in the context of executing our contractual relationship and until its completion, including answering inquiries, complaints, or returns regarding our products and services.
• To handle requests for changes, cancellations, or returns in the event of any issues arising with our transaction.
• To protect our rights in front of any court or authority, and for the purpose of compliance with legal decisions or legal provisions, directives, rules, and circulars.

Additionally, if you subscribe to our communication form, our company may process your data to inform you about our products and services via email or other appropriate communication channels.

7. To whom do we disclose or transfer your personal data?
   When transmitting your personal data, we continuously ensure the highest possible level of security. Therefore, your data will only be transferred to service providers and affiliated companies that have been carefully selected to complete your service (e.g., shipping companies for delivering your order) and are bound by a contract in advance. Additionally, your data will only be transferred to entities within the European Economic Area (EEA) and, as such, are subject to the strict data protection laws of the EU.

For the website to function and for your orders to be completed, we collaborate with various companies, such as IT services, web hosting companies, banking institutions, and shipping companies, to which we transfer the necessary information to execute our agreements.

Some of these companies act as external data processors and, as such, use the data provided only in accordance with our instructions. Therefore, we have entered into agreements with these companies to ensure the implementation of security measures and the regular monitoring of those measures.

In these collaborations, we transfer only the essential personal data of our customers for the execution of our sales agreements or provision of services. The transmission of this data is always done securely and in compliance with the provisions of European and National law. Furthermore, we have signed contracts with these third-party companies to ensure the protection of your personal data.

Specifically, regarding the processing of your data by third parties to execute your agreements, the following applies:

• For order deliveries to shipping companies and postal services, as indicated at the time of placing the order.
• For payment of goods to the payment service providers you select at the time of placing the order.
• If payment is made by credit card, it is processed via the payment service provider to the partner bank you specify in the payment methods section of our website.
• If payment is made via electronic bank transfer, it is processed by the banking institution you choose.

During the payment process, we do not record or store payment information, such as credit card numbers or other banking details. You provide this information directly to the corresponding payment service provider exclusively.

8. How do we ensure the protection of personal data?
   Our company, in order to ensure the correct use and integrity of the personal data we collect, and to prevent unauthorized or accidental access, processing, deletion, alteration, or other use of this data, implements specific internal compliance policies while taking all appropriate organizational, technical, physical, electronic, and procedural security measures, as well as technological standards, in accordance with applicable laws and regulations.

The security of your personal data is a high priority for us. We protect your data stored with us through technical and organizational measures to effectively prevent loss or misuse by third parties. Specifically, our employees who process personal data are committed to maintaining confidentiality. To ensure long-term protection of your data, the technical security measures are regularly monitored and adjusted as necessary to comply with prevailing technological standards.

9. How long do we retain your personal data?
   We will retain your personal data for as long as the purposes for which it was collected continue, such as communication for the promotion of our methods or the completion of your order. We will retain your information for as long as we have your consent. Once you choose to delete your account on our website, your data will be deleted upon your request within a reasonable period, and in any case, within two months.
   Banking information that may be requested is managed by the bank service provider and retained by us only for as long as necessary for the relationship or transaction.
   Data collected through the use of cookies is retained for 12 months from the time you provide consent for the use of cookies when entering our website.
   Afterwards, and if you wish to delete them [details in the next paragraph 10], this information will be destroyed from our records and systems in compliance with our company’s policy, provided that they are no longer necessary for the purposes described above or to meet our legal, tax, or accounting obligations, or to defend our rights in front of any competent court or authority.
   
   
10. What are your rights?
    You have the right to request and receive information as well as a copy of the personal data we collect and process. Specifically, you have:

• The right to be informed about how your personal data is used (like this notice!).
• The right to access the personal data we hold about you in the form of a copy.
• The right to request the correction of inaccurate personal data we hold about you.
• The right to request the deletion of your data, or to stop its processing or collection in certain cases.
• The right to stop receiving emails, SMS, or newsletters and to withdraw your consent for any other processing based on your consent at any time.
• The right to file a complaint with your data protection authority – in Greece, the Hellenic Data Protection Authority (https://www.dpa.gr/).

If you wish to receive a copy of part or all of your personal data, please contact us using the contact details provided in paragraph 11, “How to contact us.”
In any case, our aim is to ensure the accuracy of your personal data. Therefore, if you find that any of your personal data is inaccurate or incomplete, please do not hesitate to request that we correct or complete it. Additionally, we would like to inform you that you have the right to request the deletion of your personal data if (a) it is no longer necessary for the purposes of our communication and transaction, (b) it was processed unlawfully and beyond the purposes described above, or (c) it is required by law.

For the purposes of withdrawing your consent or objecting, a simple notification to us is sufficient. You may use our contact details for this purpose without any charge.
If you receive information from us via email, you can also easily unsubscribe by clicking the “DELETE” link included in the email.
In any case, you have the right to appeal to the Hellenic Data Protection Authority if you believe that your personal data has been processed inappropriately.

We will report any unlawful breach of this website’s database or the database of any third-party data processor to all concerned parties, including the authorities, within 72 hours of the breach, if it is clear that personal data stored in identifiable form has been stolen.

11. How to contact us?
    We always want to listen to our customers (especially if you feel that we have neglected you or could serve you better).
    If you:

• Have questions or comments regarding this notice/information.
• Would like us to stop using your information.
• Want to exercise any of your rights as described above or want to make a complaint.

For more information or clarification regarding the policy we follow to protect your personal data, please contact us either by email at info@eviviosmed.gr or, if you prefer, you can write to us at the address:

EVIVIOS MED, 101 Kolokotroni St., Argyroupoli 16451.

We aim to always offer our customers attractive product offers, and as such, we continuously adapt our product range to meet our customers’ desires. Therefore, it may be necessary to periodically renew and modify this data protection notice. For this reason, we recommend that you regularly check for any changes to this page. If these changes affect the consent you have provided, we will inform you separately.